An answer for every team that delivers services
Growing queues, requests sorted by hand, missed deadlines: the names change, the difficulties do not. Here is how exoCortex tackles them, function by function.
IT Service Management
The IT service desk receives requests from different channels, sorts them by hand and uses separate tools for tickets, inventory and changes. The result: long lead times and little visibility of what is happening.
How exoCortex helps you
- Emails become tickets automatically and are routed to the right group.
- Incidents, requests, changes with CAB approval, problems and major incidents in one environment.
- A CMDB and asset inventory, with impact analysis before every change.
- Two-way connectors with the ITSM tools you already use, so you can migrate step by step.
Modules involved
HR Service Delivery
Human resources handle leave, documents, certificates and recurring questions with emails and paper forms. Every request needs manual steps, and employees do not know where it stands.
How exoCortex helps you
- A portal where employees manage leave, overtime, timesheets, expenses and documents.
- An HR case inbox for agents, with document campaigns aimed at employees.
- Electronic signature, with a record of every step.
- Separate permissions for sensitive data and a second check for the most sensitive requests.
Modules involved
Customer Service
A service provider's customers call to find out where a ticket stands or whether a service is working. The team stops to answer, and SLAs are argued over using data the customer cannot see.
How exoCortex helps you
- A portal where customers open and follow their own tickets on their own.
- Customers check SLAs and service status on the same data the agents use.
- Only the request types intended for each customer.
- The provider's brand and the sections chosen for each customer.
Modules involved
Operations and security
NOC and SOC receive alerts from many different systems. Triage is manual, critical incidents are coordinated in chat and privileged access is hard to control.
How exoCortex helps you
- SOC triage and vulnerability management in the same console as the service desk.
- Connectors for SIEM and EDR that turn alerts into tickets.
- A dedicated area for handling major incidents.
- Privileged access with vaulted credentials and recorded sessions.
Modules involved
Which of these problems is yours?
Let's start from the process that costs you the most today: we will show you how it changes with exoCortex.