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For service delivery teams

All your operational work in one console

exoCortex Core brings tickets, changes, major incidents, assets and security together in one operations environment. The AI copilot suggests, the agent decides.

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The problem

Tools that help agents instead of slowing them down

  • The difficulty

    Five tools to close one ticket

    Ticketing, inventory, monitoring and documentation sit in separate systems. Your agents spend more time looking for context than resolving issues.

    With exoCortex

    Tickets, a CMDB with impact analysis, assets, changes and the knowledge base share the same environment. The context is already in the ticket.

  • The difficulty

    Triage is done by hand

    Every request has to be read, classified and assigned. With high volumes, the first line becomes a bottleneck.

    With exoCortex

    Routing rules assign tickets to the right groups. The AI copilot proposes a title, priority and category and flags duplicates.

  • The difficulty

    AI you cannot trust

    Opaque automations act without supervision and without leaving a trace. It is a risk no manager can accept.

    With exoCortex

    Each AI agent has its own permissions, can work in suggest-only mode, and every action it takes is recorded. Significant decisions always go through a person.

  • The difficulty

    Managers cannot see what is happening

    Queues, deadlines and workloads are pieced together at the end of the month from manual exports. By then it is too late to act.

    With exoCortex

    Executive dashboards and the report builder show volumes, SLAs and workloads by service and by team, always up to date.

How it works

What your agents need, in exoCortex Core

These are the capabilities that make all of this possible. You configure them for each service.

  • Multi-tier ticket console

    Handle tickets from first to third line, with bulk actions, internal notes and linked tickets.

  • Change, problem and major incidents

    Changes with CAB approval, problem management and a dedicated area for handling major incidents.

  • AI copilot for agents

    Suggests classification, duplicates, articles and procedures. The agent always decides.

  • AI agent governance

    A supervision console, human interventions, per-agent permissions and a tamper-evident action log.

  • Security operations

    SOC triage, vulnerability management and privileged access with vaulted credentials and recorded sessions.

  • CMDB, assets and licences

    Asset inventory, relationships between configuration items and impact analysis before every change.

  • HR cases

    An HR case inbox, document campaigns and digital signature, with separate permissions for sensitive data.

  • No-code configuration

    Workflow editor, routing and automation rules, a notification matrix and a report builder.

Complete the picture with the other exoCortex modules

The modules work on the same data. A request from an employee or a customer reaches the agents with no steps in between.

Let's look at {brand} Core on your processes

Bring a real case from your service desk: we will show you how your agents' work changes with exoCortex.

Request a demo