Nobody knows whom to ask
IT, HR and internal departments each have their own channels. Employees write to whoever they know, and the request bounces around.
For employees
One place to ask, approve and sign
exoCortex Workspace gives your employees a single way in. It guides every request and shows each step until it is closed.
Asking for help is simple again
-
The difficulty With exoCortex
One portal with a service catalogue. The employee chooses what they need, and routing does the rest.
-
The difficulty Nobody knows where a request stands
Without visibility, employees chase by email and phone. Support loses time answering them.
With exoCortex
Every request has a visible status, updated at each step until it is closed.
-
The difficulty Approvals get stuck
Approval requests get lost in managers' inboxes and hold up the people waiting for them.
With exoCortex
Managers approve, reject, ask for information or delegate from the portal, with an electronic signature and a record of every decision.
-
The difficulty The same questions, every day
Many requests already have a documented answer, but nobody finds it at the right moment.
With exoCortex
While the employee is typing, the portal suggests knowledge base articles and similar cases already solved.
Everything employees need, in exoCortex Workspace
Every employee finds what they need to get a service in one place.
-
A single inbox
Requests, approvals, documents to sign, announcements, training, tasks and surveys.
-
Guided requests
A form guides the employee and suggests articles and similar cases before submitting.
-
Approvals and delegation
Approve, reject, ask for information or delegate, with a complete audit trail.
-
HR self-service
Leave, overtime, timesheets, expenses, documents, training, objectives and feedback.
-
IT self-service
Service catalogue, your own assets, knowledge base and rating of closed tickets.
-
Electronic signature
Several ways to sign, each recorded so that any tampering is evident.
-
Verification for sensitive requests
The most sensitive requests require a second check with two-factor authentication.
Complete the picture with the other exoCortex modules
The modules work on the same data. A request from an employee or a customer reaches the agents with no steps in between.
- For service delivery teams
exoCortex Core
The operations console for service desk, NOC and SOC. Tickets, changes, assets, security and automation in one environment, with dashboards for managers.
- For external customers
exoCortex Desk
The portal for a service provider's external customers. They open and follow tickets and check SLAs, service status and the knowledge base, under the provider's brand.
Let's look at {brand} Workspace with your services
We will show you how your employees would open, follow and approve requests with exoCortex.