Constant chasing
With nowhere to check, customers ask for updates by phone and email. Your team stops what it is doing to answer.
For external customers
More visibility for your customers, fewer chasers for your team
exoCortex Desk gives your customers a portal under your brand. They open and follow requests and check SLAs and service status.
Your customers see the service they pay for
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The difficulty With exoCortex
Customers follow their own tickets and the status of their services from the portal, at any time.
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The difficulty Disputes over SLAs
When only the provider has the service level data, every contract review turns into an argument.
With exoCortex
Customers check SLAs and ticket history on the same data the agents use.
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The difficulty Incomplete or misfiled requests
Customers do not know how your organisation is structured internally, and open requests that have to be reclassified by hand.
With exoCortex
Customers see only the request types designed for them, with the fields needed to work on them straight away.
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The difficulty The same portal for everyone
Different customers have different contracts and services, but they all get the same generic portal.
With exoCortex
For each customer, you choose which sections to show and apply your brand.
The sections you offer your customers, in exoCortex Desk
You decide which sections to enable for each customer.
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Opening and tracking tickets
Customers open requests, follow their progress and update the open ones they reported.
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Service catalogue
Only the request types intended for the customer, for service desk, NOC and SOC.
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SLAs and service status
Customers check service levels and the status of monitored services on their own.
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Assets and service map
The customer's assets and the relationships between the services that concern them.
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Knowledge base
Articles and procedures to solve the most common problems without help.
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Approvals
Customers approve from the portal the activities that need their consent.
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Branding and sections per customer
The portal carries your brand, and you decide which sections to enable for each customer.
Complete the picture with the other exoCortex modules
The modules work on the same data. A request from an employee or a customer reaches the agents with no steps in between.
- For service delivery teams
exoCortex Core
The operations console for service desk, NOC and SOC. Tickets, changes, assets, security and automation in one environment, with dashboards for managers.
- For employees
exoCortex Workspace
The employee self-service portal. IT and HR requests, approvals, documents to sign and announcements in a single inbox.
Let's look at {brand} Desk with your customers
We will show you how your customers would follow tickets, SLAs and services with exoCortex.