Requests pile up
They arrive by email, phone and different portals. Someone reads, classifies and assigns them by hand, and the queue grows faster than the team can clear it.
The AI-Native Enterprise Service Management Platform
Fewer requests in the queue, more time for the work that matters
Your team sorts requests, hunts for information and chases deadlines. exoCortex brings IT, HR, operations and customer service together in one platform: AI suggests, people decide.
Less friction where your team slows down today
The difficulties are the same in IT, in human resources and in customer support. For each one, here is how {brand} responds.
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The difficulty With exoCortex
Emails become tickets automatically and routing rules assign them to the right group. The AI copilot proposes a title, priority and category and flags duplicates: the agent confirms or corrects.
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The difficulty Manual processes and stalled approvals
Approvals by email, forms to fill in, hand-offs between departments. Every request waits for someone to remember the next step.
With exoCortex
You configure workflows without code and automation rules carry out the repetitive steps. Managers approve from the portal, with an electronic signature and a record of every decision.
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The difficulty Knowledge is scattered
The answers exist, but they sit in documents, chats and the heads of a few people. The same questions come back every day.
With exoCortex
While an employee writes a request, the portal suggests knowledge base articles and similar cases already solved. For agents, AI suggests articles and procedures relevant to the open ticket.
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The difficulty SLAs are missed
You find out about deadlines once they have passed. The people who need to act are not alerted in time, and managers have no overall view.
With exoCortex
Every ticket has its own SLA and notifications reach whoever is on call. Dashboards show managers where delays are building up, before they become a breach.
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The difficulty Too many tools, rising costs
One system for IT, one for HR, one for security, one for customers. Licences, integrations and skills multiply, and the data does not connect.
With exoCortex
One platform for the service desk, HR, NOC, SOC and customers. Two-way connectors to the ITSM systems you use today let you migrate step by step, without interrupting service.
A way in for everyone, one platform: exoCortex
Everyone involved in the service has their own module: the people who deliver it, the employees who request it and the customers who receive it from outside.
- For service delivery teams
exoCortex Core
The operations console for service desk, NOC and SOC. Tickets, changes, assets, security and automation in one environment, with dashboards for managers.
- For employees
exoCortex Workspace
The employee self-service portal. IT and HR requests, approvals, documents to sign and announcements in a single inbox.
- For external customers
exoCortex Desk
The portal for a service provider's external customers. They open and follow tickets and check SLAs, service status and the knowledge base, under the provider's brand.
Every team that delivers services works on the same platform
exoCortex adapts to the way each team works, with its own rules, workflows and permissions.
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IT Service Management
Incidents, requests, changes and problems, with a CMDB and impact analysis.
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HR Service Delivery
HR cases, leave, documents to sign and campaigns aimed at employees.
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Customer Service
A portal for external customers, with tickets, SLAs and service status.
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Operations and security
NOC and SOC: monitoring, alert triage and major incidents.
Let's look at your use cases together
In a demo we show you exoCortex on the processes that cost your team the most time today.